At Acecom Lanka, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition as when you received it.
- Your item must be in its original packaging.
- A receipt or proof of purchase is required for all returns.
Refunds
- Once we receive your returned item, we will inspect it and notify you of its status.
- If your return is approved, we will initiate a refund to your original payment method.
- All refunds will be processed by our payment service provider, Payhere, and the credit will be issued within a certain number of days, depending on your card issuer’s policies.
Refund Process
- In the event that Twinkles & Tassels decides to issue a refund, it will be processed using the original payment method used for the purchase.
- Refunds, if approved, will be issued within a certain number of days, based on your payment provider’s policies.
Shipping
- You will be responsible for covering the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Contact Us
If you have any questions about our Refund Policy, please contact us at Acecom Lanka Customer Support